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Frequently Asked Questions (F.A.Q's)

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Feel Good Contact Lenses are an online only company. This is one of the reasons we are able to offer our customers such great prices, and such fantastic service.

With our online site you are able to place your order for contact lenses at any time – we provide a 24 hour ordering service, seven days a week. You can order without leaving the comfort of your own home, or you can do it on-the-go with our mobile friendly site.

Our website should have all the information you need to successfully order your contact lenses. But we understand that sometimes there is no substitute for personal customer service. That is why our customer service team work so hard to be there for you.

Mon-Fri 12:30:00am – 9:30pm
Saturday 1:00am – 4:00pm
Sunday 2:00am – 4:00pm

We buy directly from leading contact lens suppliers. This means we don’t pay the extra cost which retailers charge.

We will always quote you with a price per box. Your ‘Total Price’ figure may be higher than this. This is because our system automatically assumes that you are purchasing one box for each eye.

If you would like to only purchase supplies for one eye, you must un-tick the box next to the eye prescription that you do not want. This will revise your total price.

The greater the supply of contact lenses you order, the better the price we will be able to offer you. So, the price per box for a six month supply of lenses will be lower than the price per box for a three month supply.

A contact lens prescription will be given to you after you have been fitted for contact lenses by an optician. It will provide details of the lens parameters and the power you require.

Contact lens prescriptions are usually valid for one year, unless otherwise stated by your practitioner. It is recommended that you have a contact lens examination at least once a year.

Understanding your prescription is very important if you are ordering from Feel Good Contacts – you will need it to order the correct contact lenses. Your prescription should be given to you on paper by your optician or optometrist after a contact lens fitting. If you are already using contact lenses with the correct prescription, you can also find it written on the side of your contact lens box.

The vision in your eyes may vary, so your left and right eye will be listed separately.

There are a few different figures on your prescription – here’s a quick guide to understanding them.

•  (BC) Base Curve – This is a measurement of the curvature of the contact lens. Always done in millimeters, this figure determines how well a contact lens will fit the eye.

•  (AX) Axis – An axis indicates the direction of the curve needed to correct an astigmatism. It will be a number between 0-180.

•  (DIA) Diameter – This is the width of a contact lens measured in millimeters.

•  (PWR/SPH) Power/Sphere – This figure indicates whether you are long or short sighted, and how weak your vision is. Long-sightedness is indicated by a plus (+) and short-sightedness by a minus (-). The higher the figure, the greater the need for visual correction.

•  (CYL) Cylinder – This figure is only present on prescriptions for astigmatisms. It indicates the severity of the astigmatism, and will always be a minus (-) quality.

Unfortunately, no. Glasses and contact lenses require different prescriptions even though they measure the same features. This is because your glasses are not fitted directly to your eye.

We strongly recommend that you have your eyes checked at least once a year.

If your vision is blurred or you are experiencing discomfort or pain, be sure to book an appointment with a practitioner as soon as possible.

No, it’s not necessary to purchase your contact lenses from the same optician. Once you have had your contact lens fitting and have been given your prescription it is entirely up to you where you buy your lenses from! 

Yes! In most cases, people with astigmatism can find contact lenses to fit their eye. Toric lenses are a contact lens specifically developed for astigmatism. They are available for daily, monthly and yearly use.

Please consult your optician if you’re unsure of what type of contact lens you should wear.

We strongly recommend against wearing any variation on your prescribed contact lens.

A contact lens of the wrong size might not worsen your eye-sight, but it can be very dangerous for the health of the eye.

You might notice a slight improvement in your vision when wearing the wrong prescription, but your vision will not be clear. This will cause your eyes to strain, and you may experience discomfort and headaches.

It is likely that if your contact lens is the wrong shape or size it will feel uncomfortable in the eye. The wrong contact lens may cause dryness, tearing, and even scratch the surface of your cornea, which can lead to serious problems and damage your vision.

A valid prescription has been dispensed by a qualified optometrist or professional contact lens fitter and remains valid for twelve months. We reserve the right to verify the details of your prescription with your optician.

This also applies to customers re-ordering lenses. When purchasing from us you confirm that you have been prescribed the contact lenses you have ordered by a qualified practitioner. We do not accept responsibility if you order lenses that have not been prescribed for you. The same applies if the difference between the prescription and purchase date exceeds 12 months.

Do’s

Don’ts

Do replace your lenses if they are scratched, damaged, or have a build-up of deposit which you cannot remove.

Do not sleep in your lenses – unless it is recommended by the manufacturer.

Do replace your contact lens case every month to prevent a build-up of contaminants.

Do not re-use your contact lens solution. Always discard and replace the solution each time you store your lenses.

Do follow the wear and care instructions provided by your lens supplier.

Do not use tap water for cleaning contact lenses.

Do keep your hands clean while inserting and removing contact lenses.

Do not wear your lenses while swimming or doing water sports.

Do attend routine examinations with your eye care practitioner – this is essential to monitor your eye health.

Do not ignore any irritation or redness of the eyes. If in doubt, take them out!



There are contact lenses that have been specifically developed to suit the needs of dry eyes. Our favourites are 1-Day Acuvue Moist, Dailies AquaComfort Plus, and Acuvue Oasys, which are all great for keeping your eyes comfortable.


There are many reasons you could be experiencing discomfort while wearing your contact lenses. These include, but are not limited to:

• Build-up of protein on the lens
• A tear in the lens
• The lens has turned inside out
• A trapped particle (make-up, dust, clothes fibres and so on)
• The contact lens is unsuitable for your eyes.

If you are experiencing irritation from your contact lenses you should remove them immediately. If the problem persists after replacing or cleaning the lens, consult with your optician to find a contact lens more suitable to your needs.

If the irritation is minor try removing your lenses and rinsing them with a saline solution. or disinfecting them completely.

If the irritation is severe remove the lenses immediately and seek your practitioner’s advice. Ignoring such signs may lead to serious corneal and conjunctival irritation. We recommend that you always have a pair of glasses (spectacles) as a back-up.

In most cases, sleeping with your contact lenses in is not recommended. Disposable contact lenses will dry out overnight, and absorb water from your eye to compensate. This will leave you with sore, dry eyes in the morning.

Sleeping with your lenses in increases your risk of infection, and you may wake to find your lens stuck to your eye. This can be painful and difficult to remove.

There are contact lenses specially developed for overnight wear. These extended wear lenses can be worn during the day, and do not need to be removed when you go to sleep. They can be worn for up to 30 days. Take a look at our extended wear lenses to see which brand will suit you.

Of course! However it is important that you follow a few guidelines to ensure both your eye, and contact lens are protected.

Check out our FAQ ‘What are the general rules of applying cosmetics for contact lens user?’ to find out more.

Wearing make-up whilst using your contact lenses is absolutely fine – but it’s important that you protect your lenses from damage. Here are a few tips to keep you problem free:

• Always put in your contact lenses before applying any make-up
• Try to choose a mascara that is fast drying, and fibre free – you don’t want it to flake into your eye
• Always use compact or cream eye-shadows instead of powders
• Avoid applying pencil eyeliners inside of the eye
• It is best not to use false eyelashes when wearing contact lenses
• Remember to close your eyes when using deodorants and sprays to protect your eyes and your lenses.

Treat any contamination immediately by removing the lenses and cleaning them with saline solution.

How you clean your contact lenses depends on the type of contact lens and solution that you use.

Read our handy guide to contact lens care for more information.

Your choice of solution will depend on a couple of different factors – for example, what kind of contact lens do you wear?

Daily disposable users do not need to regularly clean and disinfect their lenses. But accidents do happen. We recommend you carry a small bottle of saline solution with you in case your contact lenses need to be rinsed.

If you wear two-weekly or monthly disposables you will need to clean, disinfect and store your lenses every night. For this we advise an all-in-one solution. These multi-purpose solutions provide everything you need to care for your lens in one bottle.

For allergy sufferers and those with sensitive eyes, you may want to use preservative free, hydrogen peroxide based cleaners. It is important to know how to use this type of solution properly.

Read our handy guide to contact lens care for more information.

You should NEVER use water to clean or store your contact lenses.

Even after purification water can contain harmful bacteria. This bacteria transfers easily to your lenses. If bacteria, microorganisms or fungi grow on a contact lens it can cause dangerous eye infections.

Acanthamoeba is a naturally occurring amoeba commonly found in many water sources, including tap water. If this parasite infects the eye it causes an unusual but sight-threatening condition called Acanthamoeba keratitis. This condition is very difficult to diagnose and treat because symptoms will only appear when the condition is at an advanced stage. If the eye is left infected, it can cause permanent sight loss.

We recommend you change your contact lens case at least once a month. Once opened, it is also advisable to discard your saline solution bottle after one month and use a new one.

For a full guide on how to care for your contact lens case, visit our handy guide Caring for your Contact Lenses.

If you wear two-weekly or monthly contact lenses it is important to keep track of how long you have been using your lenses.

We recommend always replacing your lenses on the same day of the week, or the same date every month.

Keep note of the date you first insert your lenses. If you keep a calendar or diary, set a date to replace your lenses.


Daily disposable contact lenses are the perfect choice for those who like the convenience and health benefits of fresh eyes every day.

Protein deposits can build up on your contact lenses over time. This can make them uncomfortable to wear and reduce the quality of your vision. Daily disposables mean you don’t need to worry about this – you always have comfortable, clean lenses.

Because you replace your contact lenses every day, there’s no need to spend time cleaning and storing them. This is great for those of you who are sensitive to saline solutions. Even better if at the end of a long day the last thing you want to do is clean your contact lenses!

Returns

We are happy to accept returns within 60 days of purchase. Items are required to be unopened and in good condition. Delivery charge will not be refunded.

To return the package, please login to your Feel Good Contact Lenses account.
From your account homepage, follow the link to the ‘Returns’ page.
Select the item that you would like to return and follow the instructions on page. A returns label will be produced. This label will feature a Return Merchandise Authorisation (RMA) number. This allows us to track your return.

Once accepted, the refund will take 5-7 days to show up in your account.

Exchanges

We are happy to exchange items up to a year after the order purchase date. Items sent for exchange must be unopened and in original condition.
Exchanges can be performed for the same product with a different prescription, or for a different product of the same value.
When an exchange is requested for a product of different value, the price difference will be calculated excluding the delivery charge of the original purchase.
If you would like to make an exchange, please call our customer service team.

Goods damaged, or goods not delivered.

Feel Good Contact Lenses send all of our packages via First Fligh. If your package arrives damaged, or does not arrive at all, we are happy to replace your items. If this occurs we will need a Royal Mail Claim form signed by you before we ship your replacement.

Royal Mail Claim forms can be accessed and filled out digitally. Please call us free on 1800 120 1565 FREE – if you are calling us from a mobile. One of our customer services team will talk you through the process.

Return Address: Logistics Feel Good Contacts WZ-A-24A, I Floor, OM Vihar, Uttam Nagar, New Delhi 110059

If the branded box containing your contact lenses has been opened, your return will not be accepted and you will not be eligible for a refund.

Please note, this applies to the branded contact lens box only. This does not apply to the Feel Good Contact Lenses branded outer packaging.

Please refer to our Returns and Refunds Policy. Damaged goods will be eligible for replacement as per the policy. Please call us on 1800 120 1565  FREE or email us at cs@feelgoodcontacts.in when in doubt.

The colouring and lot numbers of some boxes may differ. We at Feel Good Contacts cannot control these variations. They will have absolutely no bearing on the quality of the lenses and the products will not be considered damaged.

If you receive lenses that are faulty or defective it is important that we are made aware of the problem.

Make sure that you keep hold of the faulty lens - we will need it to confirm the reason for your return.

Firstly, call our customer service team and let them know about the problem.

Then log on to your online account with Feel Good Contacts.
From your account homepage, follow the link to the ‘Returns’ page.
Select the item that you would like to return and follow the instructions on page. A returns label will be produced. This label will feature a Return Merchandise Authorisation (RMA) number. This allows us to track your return.

Include the RMA when you send us your faulty contact lens. We also request that you include a note, explaining the problem with your contact lens.

If your lens comes in a single pod, just send the individual faulty pod – not the entire box of lenses.
If it comes in a pod strip with several lenses, send the pod strip – again, do not send the full box of lenses.

When we receive your faulty contact lens you will be contacted by one of our customer service team. They will discuss your item with you.

When the team have confirmed that your lens is faulty or defective, a replacement pod, or pod strip will be sent out to you.
You will not be charged for delivery.

PLEASE NOTE: If you have a faulty or defective lens, please only send the affected product – not the full box of contact lenses. We will provide a replacement ONLY for the faulty or defective lens pod, or pod strip.

It's totally FREE! 

The cut-off time is 5pm. Any orders placed after 5pm will be processed the following working day.

The cut-off time for next day delivery is 5pm. All orders for next day delivery placed after 5pm will be processed on the following day.

We do not offer a same-day delivery service. However, if you place your order before 5pm we can have your products with you the following day using next day delivery.

It couldn’t be simpler to use your promotional code!

You don’t need to worry about using your promotional code while choosing your products. Once you have finished shopping proceed to the checkout. Here you will see a summary of your order on the page. Below the table where your purchases are listed there will be a box with the words “Enter Promotional Code” inside. Simply click inside this box, enter your promotional code and click apply!

IMPORTANT. Remember to click ‘Apply’ BEFORE confirming your order. Doing this will refresh your payment page and the discount will be applied to your overall total.
If you do not click ‘Apply’ before confirming your order, your discount will not be applied.

We only accept one promotional code per order. This also applies to the redemption of Feel Good Reward points.

At Feel Good Contacts we want to make your life as easy as possible – so yes! You can order your contact lenses one eye at a time.

When you are entering your contact lens prescription you will see separate sections for your right eye, and for your left.

Simply un-tick the box next to the eye you do not want to order for. The selection boxes for this eye will turn dark grey, and no order will be placed.

Myopia is short-sightedness. It is the ability to see objects that are close, but struggling to see objects that are far away.

Hyperopia is long-sightedness. It is the ability to see objects that are far away, but struggling to see objects that are close.

Presbyopia is a natural condition that occurs as the eyes age. The lens of the eye becomes less flexible and on nearby objects becomes a problem. This does not mean that your ability to see distances has deteriorated – your eye simply takes longer to focus. Presbyopic lenses, which provide gradients of power, can offer some relief from this problem.

Astigmatism is a distortion of vision caused by a cornea that does not curve equally in all directions.

The cornea should curve over the eyeball smoothly and evenly like a beach ball. A cornea with astigmatism will be shaped more like a rugby ball – it is this curve that causes visual defects.

An eyeball with irregular astigmatism curves unevenly in several directions.

The use of toric lenses is to correct the visual defects caused by astigmatisms.

Consult your ophthalmologist on how long you should wait before using contact lenses after your operation.

Extended wear (or continuous wear) contact lenses are designed to be won continuously – both day and night – for extended periods of time.

Extended wear lenses are differentiated by the amount of water they contain:

• Low water content lenses – these are thin and can be difficult to work with
• Medium water content lenses – these are the most popular choice among contact lens wearers
• High water content – these lenses allow for the most oxygen flow, but run the risk of increased deposits on the lenses.

Due to the continuous use of extended wear lenses, users are at a greater risk of suffering from dry eyes, and from damaging their contact lens. This is why users must be extremely careful with their contact lens care.

Take a look at our range of extended wear lenses to see which will be right for you.

Toric lenses are made to fit eyes with astigmatism. The have a slightly different curve to standard contact lenses.

The axis (AX) on your prescription is an indication of the direction of the curve needed to correct an astigmatism.
The cylinder (CYL) indicates the strength of correction needed.

Multifocal lenses are usually prescribed for individuals whose eyesight has become worse with age.

As you grow older your eyes may have a harder time focussing on objects that are near to you – this is called presbyopia.
Once upon a time, reading glasses were the only way of correcting this. Now there are different kinds of multifocal contact lenses which can be used to correct your sight.

Multifocal lenses – These lenses have two or more distinct focal powers. One focus may be for reading and viewing nearby objects. Another should be for viewing at normal distance. There may also be a focus for viewing things that are distant.


Did you find out everything you needed to know? If you still have questions, drop us a message at cs@feelgoodcontacts.in. We’ll get back to you as soon as possible. You can also go back to our home page to browse our great catalogues.