If you receive lenses that are faulty or defective it is important that we are made aware of the problem.
Make sure that you keep hold of the faulty lens - we will need it to confirm the reason for your return.
Firstly, call our customer service team and let them know about the problem.
Then log on to your online account with Feel Good Contacts.
From your account homepage, follow the link to the ‘Returns’ page.
Select the item that you would like to return and follow the instructions on page. A returns label will be produced. This label will feature a Return Merchandise Authorisation (RMA) number. This allows us to track your return.
Include the RMA when you send us your faulty contact lens. We also request that you include a note, explaining the problem with your contact lens.
If your lens comes in a single pod, just send the individual faulty pod – not the entire box of lenses.
If it comes in a pod strip with several lenses, send the pod strip – again, do not send the full box of lenses.
When we receive your faulty contact lens you will be contacted by one of our customer service team. They will discuss your item with you.
When the team have confirmed that your lens is faulty or defective, a replacement pod, or pod strip will be sent out to you.
You will not be charged for delivery.
PLEASE NOTE: If you have a faulty or defective lens, please only send the affected product – not the full box of contact lenses. We will provide a replacement ONLY for the faulty or defective lens pod, or pod strip.